Fireflies.ai
Otter.ai
| Feature | Fireflies.ai | Otter.ai |
|---|---|---|
| Pricing | Free / from $18/mo | Free / from $16.99/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | sales-teams, recruiters, managers, customer-success, consultants | professionals, journalists, students, remote-teams |
| Founded | 2016 | 2016 |
| Transcription | ✓ | ✗ |
| Ai Summary | ✓ | ✗ |
| Crm Sync | ✓ | ✗ |
| Conversation Intelligence | ✓ | ✗ |
| Ask Fred | ✓ | ✗ |
| Topic Tracking | ✓ | ✗ |
| Sentiment Analysis | ✓ | ✗ |
| Live Transcription | ✗ | ✓ |
| Meeting Summaries | ✗ | ✓ |
| Speaker Identification | ✗ | ✓ |
| Search | ✗ | ✓ |
| Collaboration | ✗ | ✓ |
| Integrations | ✗ | ✓ |
✓ Fireflies.ai Pros
- Integrates with 40+ tools including CRM
- Conversation intelligence metrics
- AskFred AI chatbot for meeting queries
- Automatic meeting log to CRM
✗ Fireflies.ai Cons
- Audio quality affects transcription
- Can feel intrusive to meeting participants
- Advanced analytics only on higher plans
✓ Otter.ai Pros
- Accurate transcription
- Real-time notes
- Meeting summaries
- Zoom integration
✗ Otter.ai Cons
- English-centric
- Free plan limited
- Occasional errors
The Verdict
Fireflies.ai is built for sales teams and recruiters, with a focus on transcription and ai-summary. Otter.ai targets professionals and journalists and leads with live-transcription and meeting-summaries.
Pricing is close: Otter.ai starts at $16.99/mo versus $18/mo for Fireflies.ai — not a deciding factor on its own.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, Fireflies.ai offers broader built-in capabilities (7 features vs 6), while Otter.ai takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.