Fireflies.ai
Gong
| Feature | Fireflies.ai | Gong |
|---|---|---|
| Pricing | Free / from $18/mo | Contact sales |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.4 / 5 | 4.6 / 5 |
| Best For | sales-teams, recruiters, managers, customer-success, consultants | sales-leaders, revenue-teams, enterprise-sales, sales-enablement |
| Founded | 2016 | 2015 |
| Transcription | ✓ | ✗ |
| Ai Summary | ✓ | ✗ |
| Crm Sync | ✓ | ✗ |
| Conversation Intelligence | ✓ | ✓ |
| Ask Fred | ✓ | ✗ |
| Topic Tracking | ✓ | ✗ |
| Sentiment Analysis | ✓ | ✗ |
| Deal Insights | ✗ | ✓ |
| Forecasting | ✗ | ✓ |
| Coaching | ✗ | ✓ |
| Market Intelligence | ✗ | ✓ |
| Integrations | ✗ | ✓ |
✓ Fireflies.ai Pros
- Integrates with 40+ tools including CRM
- Conversation intelligence metrics
- AskFred AI chatbot for meeting queries
- Automatic meeting log to CRM
✗ Fireflies.ai Cons
- Audio quality affects transcription
- Can feel intrusive to meeting participants
- Advanced analytics only on higher plans
✓ Gong Pros
- Excellent conversation analytics
- AI-powered deal insights
- Good coaching tools
- Strong integrations
✗ Gong Cons
- Very expensive
- Enterprise sales cycle
- Privacy concerns with recording
The Verdict
Fireflies.ai is built for sales teams and recruiters, with a focus on transcription and ai-summary. Gong targets sales leaders and revenue teams and leads with conversation-intelligence and deal-insights.
Gong uses custom enterprise pricing, while Fireflies.ai starts at $18/mo — a tangible advantage for teams with a fixed budget.
Fireflies.ai has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gong requires a paid subscription from day one.
Feature-wise, Fireflies.ai offers broader built-in capabilities (7 features vs 6), while Gong takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.