osTicket Pricing 2026
Complete breakdown of osTicket plans, costs, and what's included. Start free or choose a paid plan from $12/mo.
All osTicket Plans & Pricing
Choose the right plan for your needs. All prices are billed monthly.
Free
- ✓ Basic features included
- ✓ Limited storage
- ✓ Community support
- ✓ Single user or limited seats
- ✓ Core functionality access
Cloud
- ✓ Full feature access
- ✓ Priority support
- ✓ Advanced integrations
- ✓ Team collaboration
- ✓ Custom configurations
All osTicket paid plans are billed per agent monthly. Annual billing typically saves 15-20%.
osTicket Plan Comparison
See what's included in each plan at a glance.
| Feature | Free | Cloud |
|---|---|---|
| Price | $0 | $12/mo |
| Storage | Limited | 100 GB |
| Team Members | 1-5 | Up to 50 |
| Integrations | Basic | Advanced |
| Support | Community | Priority |
| Analytics | Basic | Advanced |
| Custom Branding | ✗ | ✓ |
| API Access | Limited | Full |
| SSO / SAML | ✗ | ✗ |
How to Save on osTicket
Choose Annual Billing
Save 15-20% by switching from monthly to annual billing. Most osTicket plans offer this discount.
Student & Education Discounts
Students, teachers, and educational institutions may qualify for special pricing or extended free plans.
Startup Programs
Early-stage startups can often access premium features at reduced rates through partner programs.
Start with Free
The osTicket free plan is generous enough for individual use. Upgrade only when you truly need more.
osTicket vs Competitors: Price Comparison
How does osTicket pricing stack up against similar tools?
osTicket
This tool
Logseq
n8n
HubSpot
Zendesk
osTicket Pricing FAQ
Common questions about osTicket costs, plans, and billing.
Is osTicket free?
Yes, osTicket offers a free plan that includes basic features. It's a great way to get started without any commitment. For more advanced functionality, paid plans start at $12/month.
How much does osTicket cost per user?
osTicket uses a per agent monthly pricing model. The Cloud plan is $12/month.
Does osTicket offer a free trial?
Most osTicket paid plans include a free trial period (typically 7-14 days) so you can explore premium features before committing. Additionally, the free plan is available indefinitely with no credit card required.
What is the cheapest osTicket plan?
The cheapest option is the Free plan, which costs nothing. If you need more features, the most affordable paid plan is Cloud at $12/month.
Is osTicket worth the price?
osTicket is rated 4/5 by users. It's best for small businesses, budget conscious teams, self hosted advocates. Key strengths include completely free self-hosted version and active open-source community. The free plan lets you evaluate it risk-free. Compare with alternatives like Logseq and n8n to ensure the best fit.
Does osTicket offer discounts for annual billing?
Yes, most SaaS tools including osTicket offer significant discounts (typically 15-20% off) when you choose annual billing instead of monthly. Student, nonprofit, and startup discounts may also be available — check the osTicket pricing page for current offers.
Ready to get started with osTicket?
Try osTicket free — no credit card required. Upgrade anytime as your needs grow.