Help Scout Pricing 2026
Complete breakdown of Help Scout plans, costs, and what's included. Start free or choose a paid plan from $25/mo.
All Help Scout Plans & Pricing
Choose the right plan for your needs. All prices are billed monthly, per user.
Free
- ✓ Basic features included
- ✓ Limited storage
- ✓ Community support
- ✓ Single user or limited seats
- ✓ Core functionality access
Standard
- ✓ Full feature access
- ✓ Priority support
- ✓ Advanced integrations
- ✓ Team collaboration
- ✓ Custom configurations
Plus
- ✓ All Free features
- ✓ Unlimited blocks & pages
- ✓ Priority support
- ✓ Advanced integrations
- ✓ Guest collaborators
Pro
- ✓ All Starter features
- ✓ Unlimited projects
- ✓ Advanced analytics
- ✓ Priority support
- ✓ Custom workflows
All Help Scout paid plans are billed per user monthly. Annual billing typically saves 15-20%.
Help Scout Plan Comparison
See what's included in each plan at a glance.
| Feature | Free | Standard | Plus | Pro |
|---|---|---|---|---|
| Price | $0 | $50/mo | $25/mo | $50/mo |
| Storage | Limited | 100 GB | 10 GB | 100 GB |
| Team Members | 1-5 | Up to 50 | Up to 10 | Up to 50 |
| Integrations | Basic | Advanced | Standard | Advanced |
| Support | Community | Priority | Priority | |
| Analytics | Basic | Advanced | Standard | Advanced |
| Custom Branding | ✗ | ✓ | ✗ | ✓ |
| API Access | Limited | Full | Standard | Full |
| SSO / SAML | ✗ | ✗ | ✗ | ✗ |
How to Save on Help Scout
Choose Annual Billing
Save 15-20% by switching from monthly to annual billing. Most Help Scout plans offer this discount.
Student & Education Discounts
Students, teachers, and educational institutions may qualify for special pricing or extended free plans.
Startup Programs
Early-stage startups can often access premium features at reduced rates through partner programs.
Start with Free
The Help Scout free plan is generous enough for individual use. Upgrade only when you truly need more.
Help Scout vs Competitors: Price Comparison
How does Help Scout pricing stack up against similar tools?
Help Scout
This tool
HubSpot
Zendesk
Intercom
Freshdesk
Help Scout Pricing FAQ
Common questions about Help Scout costs, plans, and billing.
Is Help Scout free?
Yes, Help Scout offers a free plan that includes basic features. It's a great way to get started without any commitment. For more advanced functionality, paid plans start at $25/month per user.
How much does Help Scout cost per user?
Help Scout charges on a per-user, per-month basis. The Standard plan costs $25/user/month. The Plus plan costs $50/user/month. The Pro plan costs $65/user/month. Annual billing typically offers a 15-20% discount.
Does Help Scout offer a free trial?
Most Help Scout paid plans include a free trial period (typically 7-14 days) so you can explore premium features before committing. Additionally, the free plan is available indefinitely with no credit card required.
What is the cheapest Help Scout plan?
The cheapest option is the Free plan, which costs nothing. If you need more features, the most affordable paid plan is Standard at $25/month per user.
Is Help Scout worth the price?
Help Scout is rated 4.5/5 by users. It's best for small businesses, saas companies, remote teams. Key strengths include feels like email to customers (no ticket numbers) and excellent knowledge base (docs). The free plan lets you evaluate it risk-free. Compare with alternatives like HubSpot and Zendesk to ensure the best fit.
Does Help Scout offer discounts for annual billing?
Yes, most SaaS tools including Help Scout offer significant discounts (typically 15-20% off) when you choose annual billing instead of monthly. Student, nonprofit, and startup discounts may also be available — check the Help Scout pricing page for current offers.
Ready to get started with Help Scout?
Try Help Scout free — no credit card required. Upgrade anytime as your needs grow.