ServiceNow
Tines
| Feature | ServiceNow | Tines |
|---|---|---|
| Pricing | Contact sales | Free only |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.3 / 5 | 4.5 / 5 |
| Best For | enterprise, it-departments, large-organizations, government | security-teams, soc-analysts, incident-responders, security-engineers |
| Founded | 2004 | 2018 |
| Itsm | ✓ | ✗ |
| Itom | ✓ | ✗ |
| Workflow Automation | ✓ | ✓ |
| Cmdb | ✓ | ✗ |
| Service Portal | ✓ | ✗ |
| Virtual Agent | ✓ | ✗ |
| Alert Triage | ✗ | ✓ |
| Incident Response | ✗ | ✓ |
| Case Management | ✗ | ✓ |
| Integrations | ✗ | ✓ |
| Templates | ✗ | ✓ |
✓ ServiceNow Pros
- Industry leader in ITSM
- Highly customizable
- Powerful workflows
- AI integration
✗ ServiceNow Cons
- Very expensive
- Complex implementation
- Requires dedicated admin
✓ Tines Pros
- No-code workflow builder
- Security-focused templates
- Generous free tier
- Fast implementation
✗ Tines Cons
- Security-focused (not general automation)
- Smaller community
- Limited non-security integrations
The Verdict
ServiceNow is built for enterprise and it departments, with a focus on itsm and itom. Tines targets security teams and soc analysts and leads with workflow-automation and alert-triage.
Both tools use custom enterprise pricing — you'll need to contact sales for a quote, which makes direct cost comparison difficult.
Tines has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. ServiceNow requires a paid subscription from day one.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.