LiveAgent
Zoho Desk
| Feature | LiveAgent | Zoho Desk |
|---|---|---|
| Pricing | Free / from $9/mo | Free / from $14/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4.3 / 5 |
| Best For | small-businesses, ecommerce, support-teams, call-centers | small-businesses, zoho-users, support-teams, startups |
| Founded | 2006 | 2016 |
| Ticketing | ✓ | ✓ |
| Live Chat | ✓ | ✗ |
| Call Center | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Social Media Support | ✓ | ✗ |
| Video Chat | ✓ | ✗ |
| Ai Assistant | ✗ | ✓ |
| Self Service | ✗ | ✓ |
| Automation | ✗ | ✓ |
| Multi Channel | ✗ | ✓ |
| Analytics | ✗ | ✓ |
✓ LiveAgent Pros
- Feature-rich
- Affordable
- Built-in call center
- Fast live chat
✗ LiveAgent Cons
- Interface feels busy
- Setup takes time
- Mobile app limited
✓ Zoho Desk Pros
- Affordable
- Zoho ecosystem integration
- AI assistant Zia
- Good free plan
✗ Zoho Desk Cons
- UI can feel cluttered
- Limited third-party integrations
- Documentation gaps
The Verdict
LiveAgent is built for small businesses and ecommerce, with a focus on ticketing and live-chat. Zoho Desk targets small businesses and zoho users and leads with ticketing and ai-assistant.
On pricing, LiveAgent is the clear winner for budget-conscious users — starting at $9/mo compared to $14/mo for Zoho Desk. That $5/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for small businesses, support teams — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.