HubSpot
LiveAgent
| Feature | HubSpot | LiveAgent |
|---|---|---|
| Pricing | Free / from $20/mo | Free / from $9/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | growing-businesses, marketing-teams, sales-teams, b2b-companies | small-businesses, ecommerce, support-teams, call-centers |
| Founded | 2006 | 2006 |
| Crm | ✓ | ✗ |
| Email Marketing | ✓ | ✗ |
| Sales Pipeline | ✓ | ✗ |
| Live Chat | ✓ | ✓ |
| Landing Pages | ✓ | ✗ |
| Automation | ✓ | ✗ |
| Reporting | ✓ | ✗ |
| Ticketing | ✗ | ✓ |
| Call Center | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Social Media Support | ✗ | ✓ |
| Video Chat | ✗ | ✓ |
✓ HubSpot Pros
- CRM is completely free forever
- All-in-one marketing + sales + service
- Excellent onboarding and academy
- Massive integration ecosystem
✗ HubSpot Cons
- Paid hubs are very expensive
- Contracts are annual
- Can be overkill for small teams
✓ LiveAgent Pros
- Feature-rich
- Affordable
- Built-in call center
- Fast live chat
✗ LiveAgent Cons
- Interface feels busy
- Setup takes time
- Mobile app limited
The Verdict
HubSpot is built for growing businesses and marketing teams, with a focus on crm and email-marketing. LiveAgent targets small businesses and ecommerce and leads with ticketing and live-chat.
On pricing, LiveAgent is the clear winner for budget-conscious users — starting at $9/mo compared to $20/mo for HubSpot. That $11/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, HubSpot offers broader built-in capabilities (7 features vs 6), while LiveAgent takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.
