LiveAgent
tawk.to
| Feature | LiveAgent | tawk.to |
|---|---|---|
| Pricing | Free / from $9/mo | Free / from $19/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4.3 / 5 |
| Best For | small-businesses, ecommerce, support-teams, call-centers | startups, small-businesses, freelancers, budget-conscious-teams |
| Founded | 2006 | 2013 |
| Ticketing | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Call Center | ✓ | ✗ |
| Knowledge Base | ✓ | ✓ |
| Social Media Support | ✓ | ✗ |
| Video Chat | ✓ | ✓ |
| Screen Sharing | ✗ | ✓ |
| Chat Pages | ✗ | ✓ |
✓ LiveAgent Pros
- Feature-rich
- Affordable
- Built-in call center
- Fast live chat
✗ LiveAgent Cons
- Interface feels busy
- Setup takes time
- Mobile app limited
✓ tawk.to Pros
- 100% free
- No agent limits
- Feature-rich for free
- Good mobile app
✗ tawk.to Cons
- Branding on free plan
- Interface could be cleaner
- Limited integrations
The Verdict
LiveAgent is built for small businesses and ecommerce, with a focus on ticketing and live-chat. tawk.to targets startups and small businesses and leads with live-chat and ticketing.
On pricing, LiveAgent is the clear winner for budget-conscious users — starting at $9/mo compared to $19/mo for tawk.to. That $10/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for small businesses — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.