LiveAgent
Olark
| Feature | LiveAgent | Olark |
|---|---|---|
| Pricing | Free / from $9/mo | From $29/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.3 / 5 | 4.1 / 5 |
| Best For | small-businesses, ecommerce, support-teams, call-centers | small-businesses, freelancers, sales-teams, support-teams |
| Founded | 2006 | 2009 |
| Ticketing | ✓ | ✗ |
| Live Chat | ✓ | ✓ |
| Call Center | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Social Media Support | ✓ | ✗ |
| Video Chat | ✓ | ✗ |
| Visitor Insights | ✗ | ✓ |
| Chat Transcripts | ✗ | ✓ |
| Custom Forms | ✗ | ✓ |
| Team Management | ✗ | ✓ |
| Automation Rules | ✗ | ✓ |
✓ LiveAgent Pros
- Feature-rich
- Affordable
- Built-in call center
- Fast live chat
✗ LiveAgent Cons
- Interface feels busy
- Setup takes time
- Mobile app limited
✓ Olark Pros
- Very easy to use
- Great for small teams
- Good customization
- Accessible chat widget
✗ Olark Cons
- Limited features vs competitors
- No chatbot builder
- Basic reporting
The Verdict
LiveAgent is built for small businesses and ecommerce, with a focus on ticketing and live-chat. Olark targets small businesses and freelancers and leads with live-chat and visitor-insights.
On pricing, LiveAgent is the clear winner for budget-conscious users — starting at $9/mo compared to $29/mo for Olark. That $20/mo difference adds up quickly for growing teams.
LiveAgent has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Olark requires a paid subscription from day one.
Both tools are a solid fit for small businesses, support teams — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.