LiveAgent
Missive
| Feature | LiveAgent | Missive |
|---|---|---|
| Pricing | Free / from $9/mo | Free / from $14/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4.5 / 5 |
| Best For | small-businesses, ecommerce, support-teams, call-centers | agencies, startups, support-teams, remote-teams |
| Founded | 2006 | 2015 |
| Ticketing | ✓ | ✗ |
| Live Chat | ✓ | ✗ |
| Call Center | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Social Media Support | ✓ | ✗ |
| Video Chat | ✓ | ✗ |
| Shared Inboxes | ✗ | ✓ |
| Team Chat | ✗ | ✓ |
| Collaborative Writing | ✗ | ✓ |
| Assignments | ✗ | ✓ |
| Labels | ✗ | ✓ |
| Integrations | ✗ | ✓ |
✓ LiveAgent Pros
- Feature-rich
- Affordable
- Built-in call center
- Fast live chat
✗ LiveAgent Cons
- Interface feels busy
- Setup takes time
- Mobile app limited
✓ Missive Pros
- Elegant interface
- Team collaboration
- Multi-channel
- Good integrations
✗ Missive Cons
- Learning curve
- Smaller ecosystem
- Limited automation
The Verdict
LiveAgent is built for small businesses and ecommerce, with a focus on ticketing and live-chat. Missive targets agencies and startups and leads with shared-inboxes and team-chat.
On pricing, LiveAgent is the clear winner for budget-conscious users — starting at $9/mo compared to $14/mo for Missive. That $5/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for support teams — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.