JivoChat
tawk.to
| Feature | JivoChat | tawk.to |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $19/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.1 / 5 | 4.3 / 5 |
| Best For | small-businesses, ecommerce, multilingual-teams, sales-teams | startups, small-businesses, freelancers, budget-conscious-teams |
| Founded | 2012 | 2013 |
| Live Chat | ✓ | ✓ |
| Phone Calls | ✓ | ✗ |
| ✓ | ✗ | |
| Social Media | ✓ | ✗ |
| Crm | ✓ | ✗ |
| Visitor Monitoring | ✓ | ✗ |
| Ticketing | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Video Chat | ✗ | ✓ |
| Screen Sharing | ✗ | ✓ |
| Chat Pages | ✗ | ✓ |
✓ JivoChat Pros
- Good free plan
- Omnichannel support
- CRM built-in
- Easy setup
✗ JivoChat Cons
- Interface dated
- Limited automation
- Paid features add up
✓ tawk.to Pros
- 100% free
- No agent limits
- Feature-rich for free
- Good mobile app
✗ tawk.to Cons
- Branding on free plan
- Interface could be cleaner
- Limited integrations
The Verdict
JivoChat is built for small businesses and ecommerce, with a focus on live-chat and phone-calls. tawk.to targets startups and small businesses and leads with live-chat and ticketing.
Both tools come in at similar price points ($19/mo for JivoChat, $19/mo for tawk.to), so pricing won't make the decision for you.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for small businesses — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.