JivoChat
Olark
| Feature | JivoChat | Olark |
|---|---|---|
| Pricing | Free / from $19/mo | From $29/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.1 / 5 | 4.1 / 5 |
| Best For | small-businesses, ecommerce, multilingual-teams, sales-teams | small-businesses, freelancers, sales-teams, support-teams |
| Founded | 2012 | 2009 |
| Live Chat | ✓ | ✓ |
| Phone Calls | ✓ | ✗ |
| ✓ | ✗ | |
| Social Media | ✓ | ✗ |
| Crm | ✓ | ✗ |
| Visitor Monitoring | ✓ | ✗ |
| Visitor Insights | ✗ | ✓ |
| Chat Transcripts | ✗ | ✓ |
| Custom Forms | ✗ | ✓ |
| Team Management | ✗ | ✓ |
| Automation Rules | ✗ | ✓ |
✓ JivoChat Pros
- Good free plan
- Omnichannel support
- CRM built-in
- Easy setup
✗ JivoChat Cons
- Interface dated
- Limited automation
- Paid features add up
✓ Olark Pros
- Very easy to use
- Great for small teams
- Good customization
- Accessible chat widget
✗ Olark Cons
- Limited features vs competitors
- No chatbot builder
- Basic reporting
The Verdict
JivoChat is built for small businesses and ecommerce, with a focus on live-chat and phone-calls. Olark targets small businesses and freelancers and leads with live-chat and visitor-insights.
On pricing, JivoChat is the clear winner for budget-conscious users — starting at $19/mo compared to $29/mo for Olark. That $10/mo difference adds up quickly for growing teams.
JivoChat has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Olark requires a paid subscription from day one.
Both tools are a solid fit for small businesses, sales teams — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.