JivoChat
Missive
| Feature | JivoChat | Missive |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $14/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.1 / 5 | 4.5 / 5 |
| Best For | small-businesses, ecommerce, multilingual-teams, sales-teams | agencies, startups, support-teams, remote-teams |
| Founded | 2012 | 2015 |
| Live Chat | ✓ | ✗ |
| Phone Calls | ✓ | ✗ |
| ✓ | ✗ | |
| Social Media | ✓ | ✗ |
| Crm | ✓ | ✗ |
| Visitor Monitoring | ✓ | ✗ |
| Shared Inboxes | ✗ | ✓ |
| Team Chat | ✗ | ✓ |
| Collaborative Writing | ✗ | ✓ |
| Assignments | ✗ | ✓ |
| Labels | ✗ | ✓ |
| Integrations | ✗ | ✓ |
✓ JivoChat Pros
- Good free plan
- Omnichannel support
- CRM built-in
- Easy setup
✗ JivoChat Cons
- Interface dated
- Limited automation
- Paid features add up
✓ Missive Pros
- Elegant interface
- Team collaboration
- Multi-channel
- Good integrations
✗ Missive Cons
- Learning curve
- Smaller ecosystem
- Limited automation
The Verdict
JivoChat is built for small businesses and ecommerce, with a focus on live-chat and phone-calls. Missive targets agencies and startups and leads with shared-inboxes and team-chat.
On pricing, Missive is the clear winner for budget-conscious users — starting at $14/mo compared to $19/mo for JivoChat. That $5/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Missive edges out on user ratings (4.5 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Bottom line: Missive has a slight overall edge — but if good free plan matters most to you, JivoChat may still be the right call.