JivoChat
LiveAgent
| Feature | JivoChat | LiveAgent |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $9/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.1 / 5 | 4.3 / 5 |
| Best For | small-businesses, ecommerce, multilingual-teams, sales-teams | small-businesses, ecommerce, support-teams, call-centers |
| Founded | 2012 | 2006 |
| Live Chat | ✓ | ✓ |
| Phone Calls | ✓ | ✗ |
| ✓ | ✗ | |
| Social Media | ✓ | ✗ |
| Crm | ✓ | ✗ |
| Visitor Monitoring | ✓ | ✗ |
| Ticketing | ✗ | ✓ |
| Call Center | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Social Media Support | ✗ | ✓ |
| Video Chat | ✗ | ✓ |
✓ JivoChat Pros
- Good free plan
- Omnichannel support
- CRM built-in
- Easy setup
✗ JivoChat Cons
- Interface dated
- Limited automation
- Paid features add up
✓ LiveAgent Pros
- Feature-rich
- Affordable
- Built-in call center
- Fast live chat
✗ LiveAgent Cons
- Interface feels busy
- Setup takes time
- Mobile app limited
The Verdict
JivoChat is built for small businesses and ecommerce, with a focus on live-chat and phone-calls. LiveAgent targets small businesses and ecommerce and leads with ticketing and live-chat.
On pricing, LiveAgent is the clear winner for budget-conscious users — starting at $9/mo compared to $19/mo for JivoChat. That $10/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for small businesses, ecommerce — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.