JivoChat
Kustomer
| Feature | JivoChat | Kustomer |
|---|---|---|
| Pricing | Free / from $19/mo | From $89/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.1 / 5 | 4.2 / 5 |
| Best For | small-businesses, ecommerce, multilingual-teams, sales-teams | enterprise, dtc-brands, ecommerce, high-volume-support |
| Founded | 2012 | 2015 |
| Live Chat | ✓ | ✗ |
| Phone Calls | ✓ | ✗ |
| ✓ | ✗ | |
| Social Media | ✓ | ✗ |
| Crm | ✓ | ✗ |
| Visitor Monitoring | ✓ | ✗ |
| Customer Timeline | ✗ | ✓ |
| Ai Automation | ✗ | ✓ |
| Omnichannel | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Reporting | ✗ | ✓ |
| Integrations | ✗ | ✓ |
✓ JivoChat Pros
- Good free plan
- Omnichannel support
- CRM built-in
- Easy setup
✗ JivoChat Cons
- Interface dated
- Limited automation
- Paid features add up
✓ Kustomer Pros
- Unified customer timeline
- AI-powered automation
- Omnichannel
- CRM integration
✗ Kustomer Cons
- Expensive
- Complex setup
- Limited self-service options
The Verdict
JivoChat is built for small businesses and ecommerce, with a focus on live-chat and phone-calls. Kustomer targets enterprise and dtc brands and leads with customer-timeline and ai-automation.
On pricing, JivoChat is the clear winner for budget-conscious users — starting at $19/mo compared to $89/mo for Kustomer. That $70/mo difference adds up quickly for growing teams.
JivoChat has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Kustomer requires a paid subscription from day one.
Both tools are a solid fit for ecommerce — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.