Guru
Rocket.Chat
| Feature | Guru | Rocket.Chat |
|---|---|---|
| Pricing | Free / from $10/mo | Free / from $4/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.1 / 5 |
| Best For | support-teams, sales-teams, hr-teams, growing-companies | developers, self-hosted-teams, enterprises, customer-support-teams |
| Founded | 2015 | 2015 |
| Knowledge Cards | ✓ | ✗ |
| Verification | ✓ | ✗ |
| Ai Search | ✓ | ✗ |
| Browser Extension | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Integrations | ✓ | ✗ |
| Channels | ✗ | ✓ |
| Direct Messaging | ✗ | ✓ |
| Video Conferencing | ✗ | ✓ |
| Omnichannel | ✗ | ✓ |
| Marketplace | ✗ | ✓ |
| Federation | ✗ | ✓ |
✓ Guru Pros
- Knowledge verification
- Browser extension
- AI-powered search
- Slack/Teams integration
✗ Guru Cons
- Unwieldy at scale
- Verification overhead
- Limited formatting
✓ Rocket.Chat Pros
- Fully open-source
- Self-hosted option
- Omnichannel customer support
- Highly customizable
✗ Rocket.Chat Cons
- Requires server resources to self-host
- Less polished than Slack
- Plugin quality varies
The Verdict
Guru is built for support teams and sales teams, with a focus on knowledge-cards and verification. Rocket.Chat targets developers and self hosted teams and leads with channels and direct-messaging.
On pricing, Rocket.Chat is the clear winner for budget-conscious users — starting at $4/mo compared to $10/mo for Guru. That $6/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Guru edges out on user ratings (4.4 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Bottom line: Guru has a slight overall edge — but if fully open-source matters most to you, Rocket.Chat may still be the right call.