Guru
Hiver
| Feature | Guru | Hiver |
|---|---|---|
| Pricing | Free / from $10/mo | Free / from $19/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.4 / 5 |
| Best For | support-teams, sales-teams, hr-teams, growing-companies | small-teams, gmail-users, support-teams, startups |
| Founded | 2015 | 2011 |
| Knowledge Cards | ✓ | ✗ |
| Verification | ✓ | ✗ |
| Ai Search | ✓ | ✗ |
| Browser Extension | ✓ | ✗ |
| Analytics | ✓ | ✓ |
| Integrations | ✓ | ✗ |
| Shared Inboxes | ✗ | ✓ |
| Email Assignment | ✗ | ✓ |
| Collision Detection | ✗ | ✓ |
| Automations | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
✓ Guru Pros
- Knowledge verification
- Browser extension
- AI-powered search
- Slack/Teams integration
✗ Guru Cons
- Unwieldy at scale
- Verification overhead
- Limited formatting
✓ Hiver Pros
- Works inside Gmail
- Easy adoption
- Shared inboxes
- Good for email teams
✗ Hiver Cons
- Gmail-only
- Limited outside email
- Fewer features than full helpdesks
The Verdict
Guru is built for support teams and sales teams, with a focus on knowledge-cards and verification. Hiver targets small teams and gmail users and leads with shared-inboxes and email-assignment.
On pricing, Guru is the clear winner for budget-conscious users — starting at $10/mo compared to $19/mo for Hiver. That $9/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for support teams — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.