Groove
tawk.to
| Feature | Groove | tawk.to |
|---|---|---|
| Pricing | From $16/mo | Free / from $19/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.3 / 5 | 4.3 / 5 |
| Best For | small-businesses, startups, small-support-teams, saas-companies | startups, small-businesses, freelancers, budget-conscious-teams |
| Founded | 2012 | 2013 |
| Shared Inbox | ✓ | ✗ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Assignments | ✓ | ✗ |
| Collision Detection | ✓ | ✗ |
| Reporting | ✓ | ✗ |
| Ticketing | ✗ | ✓ |
| Video Chat | ✗ | ✓ |
| Screen Sharing | ✗ | ✓ |
| Chat Pages | ✗ | ✓ |
✓ Groove Pros
- Very simple to use
- Feels like email not a ticket system
- Good for small teams
- Knowledge base included
✗ Groove Cons
- Limited automation
- Basic reporting
- Not suitable for large teams
✓ tawk.to Pros
- 100% free
- No agent limits
- Feature-rich for free
- Good mobile app
✗ tawk.to Cons
- Branding on free plan
- Interface could be cleaner
- Limited integrations
The Verdict
Groove is built for small businesses and startups, with a focus on shared-inbox and knowledge-base. tawk.to targets startups and small businesses and leads with live-chat and ticketing.
Pricing is close: Groove starts at $16/mo versus $19/mo for tawk.to — not a deciding factor on its own.
tawk.to has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Groove requires a paid subscription from day one.
Both tools are a solid fit for small businesses, startups — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.