Gladly
Cisco Webex
| Feature | Gladly | Cisco Webex |
|---|---|---|
| Pricing | From $180/mo | Free / from $14.5/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 4.2 / 5 |
| Best For | ecommerce-brands, luxury-retail, enterprise-support, customer-obsessed-teams | enterprise, government, healthcare, large-organizations |
| Founded | 2014 | 1995 |
| Unified Conversation | ✓ | ✗ |
| Omnichannel Inbox | ✓ | ✗ |
| Voice Support | ✓ | ✗ |
| Self Service | ✓ | ✗ |
| Customer Timeline | ✓ | ✗ |
| Task Management | ✓ | ✗ |
| Video Meetings | ✗ | ✓ |
| Messaging | ✗ | ✓ |
| Calling | ✗ | ✓ |
| Whiteboarding | ✗ | ✓ |
| Ai Assistant | ✗ | ✓ |
| Webinars | ✗ | ✓ |
✓ Gladly Pros
- Single conversation thread per customer
- Excellent omnichannel support
- Built-in voice and messaging
- Customer-first approach
✗ Gladly Cons
- Very expensive per agent
- Enterprise-focused
- Smaller marketplace of integrations
✓ Cisco Webex Pros
- Enterprise-grade security
- High-quality video
- AI features
- Hardware ecosystem
✗ Cisco Webex Cons
- Complex interface
- Expensive
- Smaller ecosystem
The Verdict
Gladly is built for ecommerce brands and luxury retail, with a focus on unified-conversation and omnichannel-inbox. Cisco Webex targets enterprise and government and leads with video-meetings and messaging.
On pricing, Cisco Webex is the clear winner for budget-conscious users — starting at $14.5/mo compared to $180/mo for Gladly. That $165.5/mo difference adds up quickly for growing teams.
Cisco Webex has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gladly requires a paid subscription from day one.
Bottom line: Gladly has a slight overall edge — but if enterprise-grade security matters most to you, Cisco Webex may still be the right call.