Gladly
Proton
| Feature | Gladly | Proton |
|---|---|---|
| Pricing | From $180/mo | Free / from $3.99/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 4.5 / 5 |
| Best For | ecommerce-brands, luxury-retail, enterprise-support, customer-obsessed-teams | privacy-advocates, journalists, activists, security-conscious-users |
| Founded | 2014 | 2014 |
| Unified Conversation | ✓ | ✗ |
| Omnichannel Inbox | ✓ | ✗ |
| Voice Support | ✓ | ✗ |
| Self Service | ✓ | ✗ |
| Customer Timeline | ✓ | ✗ |
| Task Management | ✓ | ✗ |
| Encrypted Email | ✗ | ✓ |
| Vpn | ✗ | ✓ |
| Cloud Storage | ✗ | ✓ |
| Calendar | ✗ | ✓ |
| Password Manager | ✗ | ✓ |
| Aliases | ✗ | ✓ |
| Self Destructing Messages | ✗ | ✓ |
✓ Gladly Pros
- Single conversation thread per customer
- Excellent omnichannel support
- Built-in voice and messaging
- Customer-first approach
✗ Gladly Cons
- Very expensive per agent
- Enterprise-focused
- Smaller marketplace of integrations
✓ Proton Pros
- End-to-end encryption for all services
- Swiss-based with strong privacy laws
- Open-source and independently audited
- Comprehensive privacy suite (mail, VPN, drive, calendar)
- Free tier available for all services
✗ Proton Cons
- Free storage is limited (1GB for mail)
- Less feature-rich than mainstream alternatives
- Search functionality limited due to encryption
The Verdict
Gladly is built for ecommerce brands and luxury retail, with a focus on unified-conversation and omnichannel-inbox. Proton targets privacy advocates and journalists and leads with encrypted-email and vpn.
On pricing, Proton is the clear winner for budget-conscious users — starting at $3.99/mo compared to $180/mo for Gladly. That $176.01/mo difference adds up quickly for growing teams.
Proton has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gladly requires a paid subscription from day one.
Feature-wise, Proton offers broader built-in capabilities (7 features vs 6), while Gladly takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.