Gladly
JivoChat
| Feature | Gladly | JivoChat |
|---|---|---|
| Pricing | From $180/mo | Free / from $19/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 4.1 / 5 |
| Best For | ecommerce-brands, luxury-retail, enterprise-support, customer-obsessed-teams | small-businesses, ecommerce, multilingual-teams, sales-teams |
| Founded | 2014 | 2012 |
| Unified Conversation | ✓ | ✗ |
| Omnichannel Inbox | ✓ | ✗ |
| Voice Support | ✓ | ✗ |
| Self Service | ✓ | ✗ |
| Customer Timeline | ✓ | ✗ |
| Task Management | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Phone Calls | ✗ | ✓ |
| ✗ | ✓ | |
| Social Media | ✗ | ✓ |
| Crm | ✗ | ✓ |
| Visitor Monitoring | ✗ | ✓ |
✓ Gladly Pros
- Single conversation thread per customer
- Excellent omnichannel support
- Built-in voice and messaging
- Customer-first approach
✗ Gladly Cons
- Very expensive per agent
- Enterprise-focused
- Smaller marketplace of integrations
✓ JivoChat Pros
- Good free plan
- Omnichannel support
- CRM built-in
- Easy setup
✗ JivoChat Cons
- Interface dated
- Limited automation
- Paid features add up
The Verdict
Gladly is built for ecommerce brands and luxury retail, with a focus on unified-conversation and omnichannel-inbox. JivoChat targets small businesses and ecommerce and leads with live-chat and phone-calls.
On pricing, JivoChat is the clear winner for budget-conscious users — starting at $19/mo compared to $180/mo for Gladly. That $161/mo difference adds up quickly for growing teams.
JivoChat has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gladly requires a paid subscription from day one.
Gladly edges out on user ratings (4.5 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Bottom line: Gladly has a slight overall edge — but if good free plan matters most to you, JivoChat may still be the right call.