Front
Microsoft SharePoint
| Feature | Front | Microsoft SharePoint |
|---|---|---|
| Pricing | From $19/mo | From $5/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4.5 / 5 | 4.1 / 5 |
| Best For | customer-facing-teams, operations-teams, logistics-companies, professional-services | enterprise, large-organizations, it-departments, microsoft-users |
| Founded | 2013 | 2001 |
| Shared Inboxes | ✓ | ✗ |
| Workflow Automation | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Integrations | ✓ | ✗ |
| Internal Comments | ✓ | ✗ |
| Omnichannel | ✓ | ✗ |
| Document Management | ✗ | ✓ |
| Team Sites | ✗ | ✓ |
| Intranet | ✗ | ✓ |
| Workflows | ✗ | ✓ |
| Search | ✗ | ✓ |
| Compliance | ✗ | ✓ |
✓ Front Pros
- Unified inbox combining email, chat, SMS, social
- Excellent team collaboration with internal comments
- Powerful automation rules and SLA management
- Familiar email-like interface (low learning curve)
✗ Front Cons
- Expensive per-seat pricing especially at scale
- No free plan for small teams to try
- Can be overwhelming with high email volumes
✓ Microsoft SharePoint Pros
- Enterprise-grade
- Deep M365 integration
- Customizable sites
- Version control
✗ Microsoft SharePoint Cons
- Complex setup
- Requires admin expertise
- Can be slow
The Verdict
Front is built for customer facing teams and operations teams, with a focus on shared-inboxes and workflow-automation. Microsoft SharePoint targets enterprise and large organizations and leads with document-management and team-sites.
On pricing, Microsoft SharePoint is the clear winner for budget-conscious users — starting at $5/mo compared to $19/mo for Front. That $14/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Front edges out on user ratings (4.5 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Front offers broader built-in capabilities (7 features vs 6), while Microsoft SharePoint takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Front has a slight overall edge — but if enterprise-grade matters most to you, Microsoft SharePoint may still be the right call.