Front
RingCentral
| Feature | Front | RingCentral |
|---|---|---|
| Pricing | From $19/mo | From $30/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4.5 / 5 | 4.2 / 5 |
| Best For | customer-facing-teams, operations-teams, logistics-companies, professional-services | enterprises, mid-market-companies, distributed-teams, contact-centers |
| Founded | 2013 | 1999 |
| Shared Inboxes | ✓ | ✗ |
| Workflow Automation | ✓ | ✗ |
| Analytics | ✓ | ✓ |
| Sla Management | ✓ | ✗ |
| Integrations | ✓ | ✗ |
| Internal Comments | ✓ | ✗ |
| Omnichannel | ✓ | ✗ |
| Business Phone | ✗ | ✓ |
| Video Meetings | ✗ | ✓ |
| Team Messaging | ✗ | ✓ |
| Contact Center | ✗ | ✓ |
| Integrations Marketplace | ✗ | ✓ |
✓ Front Pros
- Unified inbox combining email, chat, SMS, social
- Excellent team collaboration with internal comments
- Powerful automation rules and SLA management
- Familiar email-like interface (low learning curve)
✗ Front Cons
- Expensive per-seat pricing especially at scale
- No free plan for small teams to try
- Can be overwhelming with high email volumes
✓ RingCentral Pros
- Complete UCaaS solution
- Extensive integrations marketplace
- Reliable enterprise-grade platform
- Global coverage
✗ RingCentral Cons
- Expensive for small teams
- Feature overload for simple needs
- Contract lock-in common
The Verdict
Front is built for customer facing teams and operations teams, with a focus on shared-inboxes and workflow-automation. RingCentral targets enterprises and mid market companies and leads with business-phone and video-meetings.
On pricing, Front is the clear winner for budget-conscious users — starting at $19/mo compared to $30/mo for RingCentral. That $11/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Feature-wise, Front offers broader built-in capabilities (7 features vs 6), while RingCentral takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Front has a slight overall edge — but if complete ucaas solution matters most to you, RingCentral may still be the right call.