Front
Mural
| Feature | Front | Mural |
|---|---|---|
| Pricing | From $19/mo | Free / from $12/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 4.3 / 5 |
| Best For | customer-facing-teams, operations-teams, logistics-companies, professional-services | design-teams, facilitators, consultants, enterprise |
| Founded | 2013 | 2011 |
| Shared Inboxes | ✓ | ✗ |
| Workflow Automation | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Integrations | ✓ | ✓ |
| Internal Comments | ✓ | ✗ |
| Omnichannel | ✓ | ✗ |
| Sticky Notes | ✗ | ✓ |
| Templates | ✗ | ✓ |
| Facilitation Tools | ✗ | ✓ |
| Voting | ✗ | ✓ |
| Timers | ✗ | ✓ |
✓ Front Pros
- Unified inbox combining email, chat, SMS, social
- Excellent team collaboration with internal comments
- Powerful automation rules and SLA management
- Familiar email-like interface (low learning curve)
✗ Front Cons
- Expensive per-seat pricing especially at scale
- No free plan for small teams to try
- Can be overwhelming with high email volumes
✓ Mural Pros
- Great facilitation tools
- Extensive templates
- Design thinking focus
- Enterprise ready
✗ Mural Cons
- Expensive
- Can be slow
- Learning curve
The Verdict
Front is built for customer facing teams and operations teams, with a focus on shared-inboxes and workflow-automation. Mural targets design teams and facilitators and leads with sticky-notes and templates.
On pricing, Mural is the clear winner for budget-conscious users — starting at $12/mo compared to $19/mo for Front. That $7/mo difference adds up quickly for growing teams.
Mural has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Front requires a paid subscription from day one.
Feature-wise, Front offers broader built-in capabilities (7 features vs 6), while Mural takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.