Front
Lattice
| Feature | Front | Lattice |
|---|---|---|
| Pricing | From $19/mo | From $4/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4.5 / 5 | 4.5 / 5 |
| Best For | customer-facing-teams, operations-teams, logistics-companies, professional-services | hr-leaders, people-ops, managers, growing-companies |
| Founded | 2013 | 2015 |
| Shared Inboxes | ✓ | ✗ |
| Workflow Automation | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Integrations | ✓ | ✗ |
| Internal Comments | ✓ | ✗ |
| Omnichannel | ✓ | ✗ |
| Performance Reviews | ✗ | ✓ |
| Engagement Surveys | ✗ | ✓ |
| Okrs | ✗ | ✓ |
| Compensation | ✗ | ✓ |
| 1 On 1s | ✗ | ✓ |
| Career Development | ✗ | ✓ |
✓ Front Pros
- Unified inbox combining email, chat, SMS, social
- Excellent team collaboration with internal comments
- Powerful automation rules and SLA management
- Familiar email-like interface (low learning curve)
✗ Front Cons
- Expensive per-seat pricing especially at scale
- No free plan for small teams to try
- Can be overwhelming with high email volumes
✓ Lattice Pros
- Excellent performance review workflows
- Engagement surveys with benchmarks
- OKR and goal tracking built in
- Clean modern interface
✗ Lattice Cons
- Modular pricing adds up quickly
- Not a full HRIS replacement
- Implementation requires HR expertise
The Verdict
Front is built for customer facing teams and operations teams, with a focus on shared-inboxes and workflow-automation. Lattice targets hr leaders and people ops and leads with performance-reviews and engagement-surveys.
On pricing, Lattice is the clear winner for budget-conscious users — starting at $4/mo compared to $19/mo for Front. That $15/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Feature-wise, Front offers broader built-in capabilities (7 features vs 6), while Lattice takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.