Front
JivoChat
| Feature | Front | JivoChat |
|---|---|---|
| Pricing | From $19/mo | Free / from $19/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 4.1 / 5 |
| Best For | customer-facing-teams, operations-teams, logistics-companies, professional-services | small-businesses, ecommerce, multilingual-teams, sales-teams |
| Founded | 2013 | 2012 |
| Shared Inboxes | ✓ | ✗ |
| Workflow Automation | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Integrations | ✓ | ✗ |
| Internal Comments | ✓ | ✗ |
| Omnichannel | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Phone Calls | ✗ | ✓ |
| ✗ | ✓ | |
| Social Media | ✗ | ✓ |
| Crm | ✗ | ✓ |
| Visitor Monitoring | ✗ | ✓ |
✓ Front Pros
- Unified inbox combining email, chat, SMS, social
- Excellent team collaboration with internal comments
- Powerful automation rules and SLA management
- Familiar email-like interface (low learning curve)
✗ Front Cons
- Expensive per-seat pricing especially at scale
- No free plan for small teams to try
- Can be overwhelming with high email volumes
✓ JivoChat Pros
- Good free plan
- Omnichannel support
- CRM built-in
- Easy setup
✗ JivoChat Cons
- Interface dated
- Limited automation
- Paid features add up
The Verdict
Front is built for customer facing teams and operations teams, with a focus on shared-inboxes and workflow-automation. JivoChat targets small businesses and ecommerce and leads with live-chat and phone-calls.
Both tools come in at similar price points ($19/mo for Front, $19/mo for JivoChat), so pricing won't make the decision for you.
JivoChat has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Front requires a paid subscription from day one.
Front edges out on user ratings (4.5 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Front offers broader built-in capabilities (7 features vs 6), while JivoChat takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Front has a slight overall edge — but if good free plan matters most to you, JivoChat may still be the right call.