Front
InVision
| Feature | Front | InVision |
|---|---|---|
| Pricing | From $19/mo | Free / from $7.95/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 3.8 / 5 |
| Best For | customer-facing-teams, operations-teams, logistics-companies, professional-services | design-teams, product-managers, stakeholder-reviews, legacy-users |
| Founded | 2013 | 2011 |
| Shared Inboxes | ✓ | ✗ |
| Workflow Automation | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Integrations | ✓ | ✗ |
| Internal Comments | ✓ | ✗ |
| Omnichannel | ✓ | ✗ |
| Prototyping | ✗ | ✓ |
| Freehand Whiteboard | ✗ | ✓ |
| Design Systems | ✗ | ✓ |
| Inspect Mode | ✗ | ✓ |
| Commenting | ✗ | ✓ |
| User Testing | ✗ | ✓ |
✓ Front Pros
- Unified inbox combining email, chat, SMS, social
- Excellent team collaboration with internal comments
- Powerful automation rules and SLA management
- Familiar email-like interface (low learning curve)
✗ Front Cons
- Expensive per-seat pricing especially at scale
- No free plan for small teams to try
- Can be overwhelming with high email volumes
✓ InVision Pros
- Excellent prototyping with hotspots and transitions
- Freehand whiteboarding for brainstorming
- Design system manager (DSM) for consistency
- Good stakeholder review and commenting workflow
✗ InVision Cons
- Company has pivoted and scaled down significantly
- Studio product was discontinued
- Most teams have migrated to Figma
The Verdict
Front is built for customer facing teams and operations teams, with a focus on shared-inboxes and workflow-automation. InVision targets design teams and product managers and leads with prototyping and freehand-whiteboard.
On pricing, InVision is the clear winner for budget-conscious users — starting at $7.95/mo compared to $19/mo for Front. That $11.05/mo difference adds up quickly for growing teams.
InVision has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Front requires a paid subscription from day one.
Front edges out on user ratings (4.5 vs 3.8). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Front offers broader built-in capabilities (7 features vs 6), while InVision takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Front has a slight overall edge — but if excellent prototyping with hotspots and transitions matters most to you, InVision may still be the right call.