Front
Gorgias
| Feature | Front | Gorgias |
|---|---|---|
| Pricing | From $19/mo | From $10/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4.5 / 5 | 4.5 / 5 |
| Best For | customer-facing-teams, operations-teams, logistics-companies, professional-services | shopify-stores, ecommerce, dtc-brands, online-retailers |
| Founded | 2013 | 2015 |
| Shared Inboxes | ✓ | ✗ |
| Workflow Automation | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Integrations | ✓ | ✗ |
| Internal Comments | ✓ | ✗ |
| Omnichannel | ✓ | ✗ |
| Ticketing | ✗ | ✓ |
| Shopify Integration | ✗ | ✓ |
| Automation | ✗ | ✓ |
| Revenue Tracking | ✗ | ✓ |
| Ai Responses | ✗ | ✓ |
| Social Commerce | ✗ | ✓ |
✓ Front Pros
- Unified inbox combining email, chat, SMS, social
- Excellent team collaboration with internal comments
- Powerful automation rules and SLA management
- Familiar email-like interface (low learning curve)
✗ Front Cons
- Expensive per-seat pricing especially at scale
- No free plan for small teams to try
- Can be overwhelming with high email volumes
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
The Verdict
Front is built for customer facing teams and operations teams, with a focus on shared-inboxes and workflow-automation. Gorgias targets shopify stores and ecommerce and leads with ticketing and shopify-integration.
On pricing, Gorgias is the clear winner for budget-conscious users — starting at $10/mo compared to $19/mo for Front. That $9/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Feature-wise, Front offers broader built-in capabilities (7 features vs 6), while Gorgias takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.