Evidence
osTicket
| Feature | Evidence | osTicket |
|---|---|---|
| Pricing | Free / from $49/mo | Free / from $12/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4 / 5 |
| Best For | data-analysts, data-engineers, startups, analytics-teams | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments |
| Founded | 2021 | 2003 |
| Sql Reporting | ✓ | ✗ |
| Markdown Pages | ✓ | ✗ |
| Charts | ✓ | ✗ |
| Static Deployment | ✓ | ✗ |
| Git Integration | ✓ | ✗ |
| Data Sources | ✓ | ✗ |
| Ticket Management | ✗ | ✓ |
| Email Piping | ✗ | ✓ |
| Custom Fields | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
| Agent Collision Avoidance | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
✓ Evidence Pros
- Code-based reports (version controlled)
- Beautiful output
- Fast static deployment
- SQL-first approach
✗ Evidence Cons
- Requires SQL knowledge
- Not for ad-hoc exploration
- Smaller community
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
The Verdict
Evidence is built for data analysts and data engineers, with a focus on sql-reporting and markdown-pages. osTicket targets small businesses and budget conscious teams and leads with ticket-management and email-piping.
On pricing, osTicket is the clear winner for budget-conscious users — starting at $12/mo compared to $49/mo for Evidence. That $37/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Bottom line: Evidence has a slight overall edge — but if completely free self-hosted version matters most to you, osTicket may still be the right call.