Capsule CRM
Close
| Feature | Capsule CRM | Close |
|---|---|---|
| Pricing | Free / from $21/mo | From $49/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.4 / 5 | 4.5 / 5 |
| Best For | small-businesses, freelancers, startups, consultants | inside-sales-teams, startups, smbs, call-heavy-teams |
| Founded | 2009 | 2013 |
| Contact Management | ✓ | ✗ |
| Sales Pipeline | ✓ | ✗ |
| Task Management | ✓ | ✗ |
| Email Integration | ✓ | ✗ |
| Custom Fields | ✓ | ✗ |
| Reporting | ✓ | ✓ |
| Calling | ✗ | ✓ |
| Email Sequences | ✗ | ✓ |
| Pipeline | ✗ | ✓ |
| Sms | ✗ | ✓ |
| Predictive Dialer | ✗ | ✓ |
| Workflows | ✗ | ✓ |
✓ Capsule CRM Pros
- Clean simple interface
- Good free plan for 2 users
- Strong integrations
- Fast to set up
✗ Capsule CRM Cons
- Limited marketing features
- Basic reporting
- No built-in email campaigns
✓ Close Pros
- Built-in VoIP calling and SMS
- Powerful email sequences with tracking
- Designed specifically for inside sales workflow
- Fast setup — productive in minutes not weeks
✗ Close Cons
- No free tier available
- Limited marketing automation
- Fewer integrations than HubSpot or Salesforce
The Verdict
Capsule CRM is built for small businesses and freelancers, with a focus on contact-management and sales-pipeline. Close targets inside sales teams and startups and leads with calling and email-sequences.
On pricing, Capsule CRM is the clear winner for budget-conscious users — starting at $21/mo compared to $49/mo for Close. That $28/mo difference adds up quickly for growing teams.
Capsule CRM has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Close requires a paid subscription from day one.
Feature-wise, Close offers broader built-in capabilities (7 features vs 6), while Capsule CRM takes a more focused approach — which can mean a simpler, faster onboarding experience.
Both tools are a solid fit for startups — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.