Salesforce
Twenty
| Feature | Salesforce | Twenty |
|---|---|---|
| Pricing | From $25/mo | Free only |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.4 / 5 | 4.2 / 5 |
| Best For | enterprise, sales-teams, large-organizations, b2b-companies | startups, developers, privacy-focused-businesses, open-source-enthusiasts |
| Founded | 1999 | 2023 |
| Lead Management | ✓ | ✗ |
| Opportunity Tracking | ✓ | ✗ |
| Workflow Automation | ✓ | ✗ |
| Reports | ✓ | ✗ |
| Dashboards | ✓ | ✗ |
| Einstein Ai | ✓ | ✗ |
| Contacts Management | ✗ | ✓ |
| Pipeline | ✗ | ✓ |
| Email Integration | ✗ | ✓ |
| Custom Objects | ✗ | ✓ |
| Graphql Api | ✗ | ✓ |
| Calendar Sync | ✗ | ✓ |
| Task Management | ✗ | ✓ |
✓ Salesforce Pros
- Extremely customizable
- Massive app ecosystem
- AI-powered insights
- Enterprise-grade security
✗ Salesforce Cons
- Steep learning curve
- Expensive for small teams
- Complex setup
✓ Twenty Pros
- Completely open-source and free to self-host
- Modern, beautiful UI rivaling paid CRMs
- Flexible data model with custom objects
- GraphQL API for developers
✗ Twenty Cons
- Young project with frequent breaking changes
- Fewer integrations than mature CRMs
- Self-hosting requires technical expertise
The Verdict
Salesforce is built for enterprise and sales teams, with a focus on lead-management and opportunity-tracking. Twenty targets startups and developers and leads with contacts-management and pipeline.
Twenty uses custom enterprise pricing, while Salesforce starts at $25/mo — a tangible advantage for teams with a fixed budget.
Twenty has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Salesforce requires a paid subscription from day one.
Feature-wise, Twenty offers broader built-in capabilities (7 features vs 6), while Salesforce takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.