osTicket
ToolJet
| Feature | osTicket | ToolJet |
|---|---|---|
| Pricing | Free / from $12/mo | Free / from $20/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4 / 5 | 4.1 / 5 |
| Best For | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments | developers, startups, ops-teams, small-businesses |
| Founded | 2003 | 2021 |
| Ticket Management | ✓ | ✗ |
| Email Piping | ✓ | ✗ |
| Custom Fields | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Agent Collision Avoidance | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Visual Builder | ✗ | ✓ |
| Data Sources | ✗ | ✓ |
| Workflows | ✗ | ✓ |
| Custom Code | ✗ | ✓ |
| Version Control | ✗ | ✓ |
| Multi Tenancy | ✗ | ✓ |
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
✓ ToolJet Pros
- Open source
- Many data sources
- Drag-and-drop
- Self-hostable
✗ ToolJet Cons
- Documentation gaps
- Fewer widgets than competitors
- Community-dependent support
The Verdict
osTicket is built for small businesses and budget conscious teams, with a focus on ticket-management and email-piping. ToolJet targets developers and startups and leads with visual-builder and data-sources.
On pricing, osTicket is the clear winner for budget-conscious users — starting at $12/mo compared to $20/mo for ToolJet. That $8/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for small businesses — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.