osTicket
Slidev
| Feature | osTicket | Slidev |
|---|---|---|
| Pricing | Free / from $12/mo | Free only |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4 / 5 | 4.5 / 5 |
| Best For | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments | developers, tech-speakers, educators, open-source-contributors |
| Founded | 2003 | 2021 |
| Ticket Management | ✓ | ✗ |
| Email Piping | ✓ | ✗ |
| Custom Fields | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Agent Collision Avoidance | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Markdown Slides | ✗ | ✓ |
| Live Coding | ✗ | ✓ |
| Vue Components | ✗ | ✓ |
| Themes | ✗ | ✓ |
| Recording | ✗ | ✓ |
| Pdf Export | ✗ | ✓ |
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
✓ Slidev Pros
- Write slides in Markdown
- Live coding in presentations
- Full Vue component support
- Export to PDF or SPA
✗ Slidev Cons
- Requires developer knowledge
- No visual editor
- Not suitable for non-technical users
The Verdict
osTicket is built for small businesses and budget conscious teams, with a focus on ticket-management and email-piping. Slidev targets developers and tech speakers and leads with markdown-slides and live-coding.
Slidev uses custom enterprise pricing, while osTicket starts at $12/mo — a tangible advantage for teams with a fixed budget.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Slidev edges out on user ratings (4.5 vs 4). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Bottom line: Slidev has a slight overall edge — but if completely free self-hosted version matters most to you, osTicket may still be the right call.