osTicket
Saleor
| Feature | osTicket | Saleor |
|---|---|---|
| Pricing | Free / from $12/mo | Free / from $300/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4 / 5 | 4.2 / 5 |
| Best For | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments | developer-teams, enterprise-ecommerce, multi-channel-retailers, graphql-enthusiasts |
| Founded | 2003 | 2018 |
| Ticket Management | ✓ | ✗ |
| Email Piping | ✓ | ✗ |
| Custom Fields | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Agent Collision Avoidance | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Graphql Api | ✗ | ✓ |
| Multi Channel | ✗ | ✓ |
| Dashboard | ✗ | ✓ |
| Webhooks | ✗ | ✓ |
| Apps System | ✗ | ✓ |
| Warehouse Management | ✗ | ✓ |
| Promotions Engine | ✗ | ✓ |
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
✓ Saleor Pros
- GraphQL API-first architecture for modern frontends
- Enterprise features in free open-source edition
- Strong multi-channel commerce capabilities
- Built-in dashboard with excellent UX
✗ Saleor Cons
- Cloud hosting is expensive for startups
- Smaller community than Shopify/WooCommerce
- Self-hosting requires Python/Django expertise
The Verdict
osTicket is built for small businesses and budget conscious teams, with a focus on ticket-management and email-piping. Saleor targets developer teams and enterprise ecommerce and leads with graphql-api and multi-channel.
On pricing, osTicket is the clear winner for budget-conscious users — starting at $12/mo compared to $300/mo for Saleor. That $288/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, Saleor offers broader built-in capabilities (7 features vs 6), while osTicket takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.