New Relic
Sprig
| Feature | New Relic | Sprig |
|---|---|---|
| Pricing | Free / from $0.3/mo | Free only |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4.3 / 5 |
| Best For | development-teams, sre-teams, startups, devops-engineers | product-managers, ux-researchers, growth-teams, product-designers |
| Founded | 2008 | 2017 |
| Apm | ✓ | ✗ |
| Infrastructure Monitoring | ✓ | ✗ |
| Log Management | ✓ | ✗ |
| Browser Monitoring | ✓ | ✗ |
| Synthetics | ✓ | ✗ |
| Ai Assistant | ✓ | ✗ |
| Distributed Tracing | ✓ | ✗ |
| Error Tracking | ✓ | ✗ |
| In App Surveys | ✗ | ✓ |
| Session Replay | ✗ | ✓ |
| Ai Analysis | ✗ | ✓ |
| Targeting | ✗ | ✓ |
| Heatmaps | ✗ | ✓ |
| Feedback | ✗ | ✓ |
✓ New Relic Pros
- Generous free tier with 100GB/month data ingest
- Full-stack observability in one platform
- Usage-based pricing is cost-effective for many teams
- Strong AI assistant (New Relic AI) for troubleshooting
✗ New Relic Cons
- Per-user pricing for full platform access
- Data retention limits on free tier
- Can be complex to set up comprehensively
✓ Sprig Pros
- In-context user research
- AI-powered analysis
- Good targeting options
- Integrates with product
✗ Sprig Cons
- Expensive at scale
- Limited to in-app research
- Newer platform
The Verdict
New Relic is built for development teams and sre teams, with a focus on apm and infrastructure-monitoring. Sprig targets product managers and ux researchers and leads with in-app-surveys and session-replay.
Sprig uses custom enterprise pricing, while New Relic starts at $0.3/mo — a tangible advantage for teams with a fixed budget.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, New Relic offers broader built-in capabilities (8 features vs 6), while Sprig takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.