New Relic
PagerDuty
| Feature | New Relic | PagerDuty |
|---|---|---|
| Pricing | Free / from $0.3/mo | Free / from $21/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4.4 / 5 |
| Best For | development-teams, sre-teams, startups, devops-engineers | devops-engineers, sre-teams, on-call-teams, enterprise |
| Founded | 2008 | 2009 |
| Apm | ✓ | ✗ |
| Infrastructure Monitoring | ✓ | ✗ |
| Log Management | ✓ | ✗ |
| Browser Monitoring | ✓ | ✗ |
| Synthetics | ✓ | ✗ |
| Ai Assistant | ✓ | ✗ |
| Distributed Tracing | ✓ | ✗ |
| Error Tracking | ✓ | ✗ |
| Incident Management | ✗ | ✓ |
| On Call Scheduling | ✗ | ✓ |
| Escalation Policies | ✗ | ✓ |
| Event Intelligence | ✗ | ✓ |
| Automation | ✗ | ✓ |
| Status Pages | ✗ | ✓ |
✓ New Relic Pros
- Generous free tier with 100GB/month data ingest
- Full-stack observability in one platform
- Usage-based pricing is cost-effective for many teams
- Strong AI assistant (New Relic AI) for troubleshooting
✗ New Relic Cons
- Per-user pricing for full platform access
- Data retention limits on free tier
- Can be complex to set up comprehensively
✓ PagerDuty Pros
- Reliable alerting
- Great escalation policies
- Many integrations
- AIOps capabilities
✗ PagerDuty Cons
- Expensive at scale
- Complex rule setup
- Can be noisy
The Verdict
New Relic is built for development teams and sre teams, with a focus on apm and infrastructure-monitoring. PagerDuty targets devops engineers and sre teams and leads with incident-management and on-call-scheduling.
On pricing, New Relic is the clear winner for budget-conscious users — starting at $0.3/mo compared to $21/mo for PagerDuty. That $20.7/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, New Relic offers broader built-in capabilities (8 features vs 6), while PagerDuty takes a more focused approach — which can mean a simpler, faster onboarding experience.
Both tools are a solid fit for sre teams, devops engineers — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.