New Relic
Opsgenie
| Feature | New Relic | Opsgenie |
|---|---|---|
| Pricing | Free / from $0.3/mo | Free / from $9/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4.3 / 5 |
| Best For | development-teams, sre-teams, startups, devops-engineers | atlassian-users, small-teams, devops-engineers, startups |
| Founded | 2008 | 2012 |
| Apm | ✓ | ✗ |
| Infrastructure Monitoring | ✓ | ✗ |
| Log Management | ✓ | ✗ |
| Browser Monitoring | ✓ | ✗ |
| Synthetics | ✓ | ✗ |
| Ai Assistant | ✓ | ✗ |
| Distributed Tracing | ✓ | ✗ |
| Error Tracking | ✓ | ✗ |
| Alert Management | ✗ | ✓ |
| On Call Scheduling | ✗ | ✓ |
| Escalations | ✗ | ✓ |
| Integrations | ✗ | ✓ |
| Incident Management | ✗ | ✓ |
| Reporting | ✗ | ✓ |
✓ New Relic Pros
- Generous free tier with 100GB/month data ingest
- Full-stack observability in one platform
- Usage-based pricing is cost-effective for many teams
- Strong AI assistant (New Relic AI) for troubleshooting
✗ New Relic Cons
- Per-user pricing for full platform access
- Data retention limits on free tier
- Can be complex to set up comprehensively
✓ Opsgenie Pros
- Affordable vs PagerDuty
- Jira integration
- Flexible routing
- Good mobile app
✗ Opsgenie Cons
- Less mature than PagerDuty
- UI can be confusing
- Limited analytics
The Verdict
New Relic is built for development teams and sre teams, with a focus on apm and infrastructure-monitoring. Opsgenie targets atlassian users and small teams and leads with alert-management and on-call-scheduling.
On pricing, New Relic is the clear winner for budget-conscious users — starting at $0.3/mo compared to $9/mo for Opsgenie. That $8.7/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, New Relic offers broader built-in capabilities (8 features vs 6), while Opsgenie takes a more focused approach — which can mean a simpler, faster onboarding experience.
Both tools are a solid fit for startups, devops engineers — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.