Missive
tawk.to
| Feature | Missive | tawk.to |
|---|---|---|
| Pricing | Free / from $14/mo | Free / from $19/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.5 / 5 | 4.3 / 5 |
| Best For | agencies, startups, support-teams, remote-teams | startups, small-businesses, freelancers, budget-conscious-teams |
| Founded | 2015 | 2013 |
| Shared Inboxes | ✓ | ✗ |
| Team Chat | ✓ | ✗ |
| Collaborative Writing | ✓ | ✗ |
| Assignments | ✓ | ✗ |
| Labels | ✓ | ✗ |
| Integrations | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Ticketing | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Video Chat | ✗ | ✓ |
| Screen Sharing | ✗ | ✓ |
| Chat Pages | ✗ | ✓ |
✓ Missive Pros
- Elegant interface
- Team collaboration
- Multi-channel
- Good integrations
✗ Missive Cons
- Learning curve
- Smaller ecosystem
- Limited automation
✓ tawk.to Pros
- 100% free
- No agent limits
- Feature-rich for free
- Good mobile app
✗ tawk.to Cons
- Branding on free plan
- Interface could be cleaner
- Limited integrations
The Verdict
Missive is built for agencies and startups, with a focus on shared-inboxes and team-chat. tawk.to targets startups and small businesses and leads with live-chat and ticketing.
On pricing, Missive is the clear winner for budget-conscious users — starting at $14/mo compared to $19/mo for tawk.to. That $5/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for startups — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.