Microsoft Clarity
osTicket
| Feature | Microsoft Clarity | osTicket |
|---|---|---|
| Pricing | Free only | Free / from $12/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.5 / 5 | 4 / 5 |
| Best For | small-businesses, startups, bloggers, budget-conscious-teams | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments |
| Founded | 2020 | 2003 |
| Session Recordings | ✓ | ✗ |
| Heatmaps | ✓ | ✗ |
| Scroll Maps | ✓ | ✗ |
| Rage Click Detection | ✓ | ✗ |
| Ai Copilot | ✓ | ✗ |
| Google Analytics Integration | ✓ | ✗ |
| Dead Click Detection | ✓ | ✗ |
| Ticket Management | ✗ | ✓ |
| Email Piping | ✗ | ✓ |
| Custom Fields | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
| Agent Collision Avoidance | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
✓ Microsoft Clarity Pros
- Completely free with unlimited traffic and recordings
- AI-powered Copilot for asking questions about data
- No data sampling (records every session)
- GDPR-compliant with built-in privacy masking
✗ Microsoft Clarity Cons
- Less advanced analytics than paid alternatives
- No A/B testing or experimentation features
- Limited integration ecosystem
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
The Verdict
Microsoft Clarity is built for small businesses and startups, with a focus on session-recordings and heatmaps. osTicket targets small businesses and budget conscious teams and leads with ticket-management and email-piping.
Microsoft Clarity uses custom enterprise pricing, while osTicket starts at $12/mo — a tangible advantage for teams with a fixed budget.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Microsoft Clarity edges out on user ratings (4.5 vs 4). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Microsoft Clarity offers broader built-in capabilities (7 features vs 6), while osTicket takes a more focused approach — which can mean a simpler, faster onboarding experience.
Both tools are a solid fit for small businesses, budget conscious teams — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
Bottom line: Microsoft Clarity has a slight overall edge — but if completely free self-hosted version matters most to you, osTicket may still be the right call.