Lark
Relay.app
| Feature | Lark | Relay.app |
|---|---|---|
| Pricing | Free / from $12/mo | Free / from $16/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4.3 / 5 |
| Best For | startups, asian-market-teams, small-businesses, cross-functional-teams | operations-teams, agencies, small-businesses, compliance-teams |
| Founded | 2019 | 2021 |
| Messaging | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Documents | ✓ | ✗ |
| Spreadsheets | ✓ | ✗ |
| Project Management | ✓ | ✗ |
| Approval Workflows | ✓ | ✗ |
| Workflow Builder | ✗ | ✓ |
| Ai Steps | ✗ | ✓ |
| Human Approvals | ✗ | ✓ |
| Multiplayer Editing | ✗ | ✓ |
| Integrations | ✗ | ✓ |
| Conditional Logic | ✗ | ✓ |
✓ Lark Pros
- All-in-one suite (chat, docs, video, tasks)
- Very generous free tier
- Fast and responsive
- Built-in approval workflows
✗ Lark Cons
- ByteDance ownership raises data concerns
- Less popular in Western markets
- Some features feel overwhelming
✓ Relay.app Pros
- Human-in-the-loop approvals
- AI steps built in
- Collaborative workflows
- Clean modern interface
✗ Relay.app Cons
- Fewer integrations than Zapier
- Newer platform
- Limited advanced logic
The Verdict
Lark is built for startups and asian market teams, with a focus on messaging and video-conferencing. Relay.app targets operations teams and agencies and leads with workflow-builder and ai-steps.
Pricing is close: Lark starts at $12/mo versus $16/mo for Relay.app — not a deciding factor on its own.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for small businesses — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.