JivoChat
Tidio
| Feature | JivoChat | Tidio |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $29/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.1 / 5 | 4.4 / 5 |
| Best For | small-businesses, ecommerce, multilingual-teams, sales-teams | small-businesses, ecommerce, shopify-stores, solopreneurs |
| Founded | 2012 | 2013 |
| Live Chat | ✓ | ✓ |
| Phone Calls | ✓ | ✗ |
| ✓ | ✗ | |
| Social Media | ✓ | ✗ |
| Crm | ✓ | ✗ |
| Visitor Monitoring | ✓ | ✗ |
| Chatbots | ✗ | ✓ |
| Email Marketing | ✗ | ✓ |
| Visitor Tracking | ✗ | ✓ |
| Shopify Integration | ✗ | ✓ |
| Ai Responses | ✗ | ✓ |
✓ JivoChat Pros
- Good free plan
- Omnichannel support
- CRM built-in
- Easy setup
✗ JivoChat Cons
- Interface dated
- Limited automation
- Paid features add up
✓ Tidio Pros
- Easy to install
- Good chatbot builder
- Affordable
- Shopify integration
✗ Tidio Cons
- Limited on free plan
- Chatbot flow can be rigid
- Support response time
The Verdict
JivoChat is built for small businesses and ecommerce, with a focus on live-chat and phone-calls. Tidio targets small businesses and ecommerce and leads with live-chat and chatbots.
On pricing, JivoChat is the clear winner for budget-conscious users — starting at $19/mo compared to $29/mo for Tidio. That $10/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Tidio edges out on user ratings (4.4 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Both tools are a solid fit for small businesses, ecommerce — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
Bottom line: Tidio has a slight overall edge — but if good free plan matters most to you, JivoChat may still be the right call.