Intercom
LiveAgent
| Feature | Intercom | LiveAgent |
|---|---|---|
| Pricing | From $39/mo | Free / from $9/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | saas-companies, startups, product-teams, customer-success | small-businesses, ecommerce, support-teams, call-centers |
| Founded | 2011 | 2006 |
| Messenger | ✓ | ✗ |
| Ai Bot | ✓ | ✗ |
| Help Center | ✓ | ✗ |
| Inbox | ✓ | ✗ |
| Product Tours | ✓ | ✗ |
| Outbound Messaging | ✓ | ✗ |
| Ticketing | ✗ | ✓ |
| Live Chat | ✗ | ✓ |
| Call Center | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Social Media Support | ✗ | ✓ |
| Video Chat | ✗ | ✓ |
✓ Intercom Pros
- AI-first approach
- Great messenger widget
- Product tours
- Unified inbox
✗ Intercom Cons
- Expensive
- Complex pricing
- Feature bloat
✓ LiveAgent Pros
- Feature-rich
- Affordable
- Built-in call center
- Fast live chat
✗ LiveAgent Cons
- Interface feels busy
- Setup takes time
- Mobile app limited
The Verdict
Intercom is built for saas companies and startups, with a focus on messenger and ai-bot. LiveAgent targets small businesses and ecommerce and leads with ticketing and live-chat.
On pricing, LiveAgent is the clear winner for budget-conscious users — starting at $9/mo compared to $39/mo for Intercom. That $30/mo difference adds up quickly for growing teams.
LiveAgent has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Intercom requires a paid subscription from day one.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.