Immich
osTicket
| Feature | Immich | osTicket |
|---|---|---|
| Pricing | Free / from $0/mo | Free / from $12/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.7 / 5 | 4 / 5 |
| Best For | self-hosters, families, privacy-focused-users, photographers | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments |
| Founded | 2022 | 2003 |
| Photo Backup | ✓ | ✗ |
| Facial Recognition | ✓ | ✗ |
| Smart Search | ✓ | ✗ |
| Shared Albums | ✓ | ✗ |
| Memories | ✓ | ✗ |
| Map View | ✓ | ✗ |
| Mobile Apps | ✓ | ✗ |
| Ticket Management | ✗ | ✓ |
| Email Piping | ✗ | ✓ |
| Custom Fields | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
| Agent Collision Avoidance | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
✓ Immich Pros
- Full Google Photos replacement (self-hosted)
- AI face recognition and smart search
- Mobile apps with automatic background backup
- Shared albums and partner sharing
✗ Immich Cons
- Self-hosting only (no managed cloud option)
- Resource-intensive (especially ML features)
- Still in active development (breaking changes possible)
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
The Verdict
Immich is built for self hosters and families, with a focus on photo-backup and facial-recognition. osTicket targets small businesses and budget conscious teams and leads with ticket-management and email-piping.
On pricing, Immich is the clear winner for budget-conscious users — starting at $0/mo compared to $12/mo for osTicket. That $12/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Immich edges out on user ratings (4.7 vs 4). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Immich offers broader built-in capabilities (7 features vs 6), while osTicket takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Immich has a slight overall edge — but if completely free self-hosted version matters most to you, osTicket may still be the right call.