Huly
osTicket
| Feature | Huly | osTicket |
|---|---|---|
| Pricing | Free / from $15/mo | Free / from $12/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.1 / 5 | 4 / 5 |
| Best For | startups, open-source-teams, small-companies, engineering-teams | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments |
| Founded | 2023 | 2003 |
| Issue Tracking | ✓ | ✗ |
| Team Planner | ✓ | ✗ |
| Virtual Office | ✓ | ✗ |
| Documents | ✓ | ✗ |
| Hr Module | ✓ | ✗ |
| Chat Collaboration | ✓ | ✗ |
| Ticket Management | ✗ | ✓ |
| Email Piping | ✗ | ✓ |
| Custom Fields | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
| Agent Collision Avoidance | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
✓ Huly Pros
- Open-source with self-hosting option
- All-in-one platform reducing tool sprawl
- Fast and modern interface
- Built-in HR and recruitment features
✗ Huly Cons
- Smaller ecosystem than established tools
- Documentation still growing
- Fewer third-party integrations
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
The Verdict
Huly is built for startups and open source teams, with a focus on issue-tracking and team-planner. osTicket targets small businesses and budget conscious teams and leads with ticket-management and email-piping.
Pricing is close: osTicket starts at $12/mo versus $15/mo for Huly — not a deciding factor on its own.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.