Huly
osTicket
| Feature | Huly | osTicket |
|---|---|---|
| Pricing | Free / from $12/mo | Free / from $12/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4 / 5 |
| Best For | startups, developers, open-source-teams, small-companies | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments |
| Founded | 2022 | 2003 |
| Issues | ✓ | ✗ |
| Documents | ✓ | ✗ |
| Chat | ✓ | ✗ |
| Hr Module | ✓ | ✗ |
| Time Tracking | ✓ | ✗ |
| Boards | ✓ | ✗ |
| Ticket Management | ✗ | ✓ |
| Email Piping | ✗ | ✓ |
| Custom Fields | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
| Agent Collision Avoidance | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
✓ Huly Pros
- Open-source
- All-in-one platform
- Modern interface
- Self-hostable
✗ Huly Cons
- Newer and less proven
- Smaller community
- Features still developing
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
The Verdict
Huly is built for startups and developers, with a focus on issues and documents. osTicket targets small businesses and budget conscious teams and leads with ticket-management and email-piping.
Both tools come in at similar price points ($12/mo for Huly, $12/mo for osTicket), so pricing won't make the decision for you.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Bottom line: Huly has a slight overall edge — but if completely free self-hosted version matters most to you, osTicket may still be the right call.