HubSpot CRM
Klaviyo
| Feature | HubSpot CRM | Klaviyo |
|---|---|---|
| Pricing | Free / from $20/mo | Free / from $20/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.5 / 5 | 4.5 / 5 |
| Best For | startups, small-businesses, marketing-teams, sales-teams | ecommerce, shopify-stores, dtc-brands, online-retailers |
| Founded | 2006 | 2012 |
| Contact Management | ✓ | ✗ |
| Email Tracking | ✓ | ✗ |
| Pipeline Management | ✓ | ✗ |
| Live Chat | ✓ | ✗ |
| Forms | ✓ | ✗ |
| Reporting | ✓ | ✗ |
| Email Campaigns | ✗ | ✓ |
| Sms Marketing | ✗ | ✓ |
| Flows | ✗ | ✓ |
| Segmentation | ✗ | ✓ |
| Analytics | ✗ | ✓ |
| Ai Content | ✗ | ✓ |
✓ HubSpot CRM Pros
- Generous free tier
- All-in-one platform
- Great documentation
- Easy to use
✗ HubSpot CRM Cons
- Gets expensive quickly
- Limited customization on free plan
- Contract lock-in
✓ Klaviyo Pros
- Deep e-commerce integration
- Powerful segmentation
- Revenue attribution
- Great flows
✗ Klaviyo Cons
- Gets expensive with list size
- Complex for beginners
- SMS extra cost
The Verdict
HubSpot CRM is built for startups and small businesses, with a focus on contact-management and email-tracking. Klaviyo targets ecommerce and shopify stores and leads with email-campaigns and sms-marketing.
Both tools come in at similar price points ($20/mo for HubSpot CRM, $20/mo for Klaviyo), so pricing won't make the decision for you.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.