Hotjar
Umami
| Feature | Hotjar | Umami |
|---|---|---|
| Pricing | Free / from $32/mo | Free / from $9/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.5 / 5 |
| Best For | ux-designers, product-managers, marketers, conversion-optimizers | indie-developers, privacy-focused-sites, bloggers, small-businesses |
| Founded | 2014 | 2020 |
| Heatmaps | ✓ | ✗ |
| Session Recordings | ✓ | ✗ |
| Surveys | ✓ | ✗ |
| Feedback Widgets | ✓ | ✗ |
| Funnels | ✓ | ✗ |
| User Interviews | ✓ | ✗ |
| Dashboards | ✓ | ✗ |
| Page Views | ✗ | ✓ |
| Custom Events | ✗ | ✓ |
| Realtime Dashboard | ✗ | ✓ |
| Utm Tracking | ✗ | ✓ |
| Multi Site | ✗ | ✓ |
| Api | ✗ | ✓ |
| Teams | ✗ | ✓ |
✓ Hotjar Pros
- Heatmaps show exactly where users click
- Session recordings reveal UX issues
- Easy to install (one script tag)
- Surveys and feedback widgets included
✗ Hotjar Cons
- Can slow down site if not configured well
- Session recordings take time to review
- Limited to web — no mobile app analytics
✓ Umami Pros
- Completely open-source and self-hostable for free
- Beautiful, clean dashboard interface
- No cookies required (GDPR/CCPA compliant by default)
- Lightweight script (under 2KB) does not slow sites
✗ Umami Cons
- Limited advanced analytics features
- No conversion funnel or cohort analysis
- Self-hosting requires database management
The Verdict
Hotjar is built for ux designers and product managers, with a focus on heatmaps and session-recordings. Umami targets indie developers and privacy focused sites and leads with page-views and custom-events.
On pricing, Umami is the clear winner for budget-conscious users — starting at $9/mo compared to $32/mo for Hotjar. That $23/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.