Hiver
Voiceflow
| Feature | Hiver | Voiceflow |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $50/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.4 / 5 |
| Best For | small-teams, gmail-users, support-teams, startups | product-teams, conversation-designers, agencies, enterprise-companies |
| Founded | 2011 | 2019 |
| Shared Inboxes | ✓ | ✗ |
| Email Assignment | ✓ | ✗ |
| Collision Detection | ✓ | ✗ |
| Analytics | ✓ | ✓ |
| Automations | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Visual Designer | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Api Steps | ✗ | ✓ |
| Variables | ✗ | ✓ |
| Prototyping | ✗ | ✓ |
✓ Hiver Pros
- Works inside Gmail
- Easy adoption
- Shared inboxes
- Good for email teams
✗ Hiver Cons
- Gmail-only
- Limited outside email
- Fewer features than full helpdesks
✓ Voiceflow Pros
- Best-in-class visual conversation designer
- Team collaboration built in
- Powerful API step for custom logic
- Knowledge base with RAG support
✗ Voiceflow Cons
- Expensive for solo builders
- Learning curve for advanced features
- Limited built-in channel integrations
The Verdict
Hiver is built for small teams and gmail users, with a focus on shared-inboxes and email-assignment. Voiceflow targets product teams and conversation designers and leads with visual-designer and knowledge-base.
On pricing, Hiver is the clear winner for budget-conscious users — starting at $19/mo compared to $50/mo for Voiceflow. That $31/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.