Hiver
Tidio
| Feature | Hiver | Tidio |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $29/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.4 / 5 |
| Best For | small-teams, gmail-users, support-teams, startups | small-businesses, ecommerce, shopify-stores, solopreneurs |
| Founded | 2011 | 2013 |
| Shared Inboxes | ✓ | ✗ |
| Email Assignment | ✓ | ✗ |
| Collision Detection | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Chatbots | ✗ | ✓ |
| Email Marketing | ✗ | ✓ |
| Visitor Tracking | ✗ | ✓ |
| Shopify Integration | ✗ | ✓ |
| Ai Responses | ✗ | ✓ |
✓ Hiver Pros
- Works inside Gmail
- Easy adoption
- Shared inboxes
- Good for email teams
✗ Hiver Cons
- Gmail-only
- Limited outside email
- Fewer features than full helpdesks
✓ Tidio Pros
- Easy to install
- Good chatbot builder
- Affordable
- Shopify integration
✗ Tidio Cons
- Limited on free plan
- Chatbot flow can be rigid
- Support response time
The Verdict
Hiver is built for small teams and gmail users, with a focus on shared-inboxes and email-assignment. Tidio targets small businesses and ecommerce and leads with live-chat and chatbots.
On pricing, Hiver is the clear winner for budget-conscious users — starting at $19/mo compared to $29/mo for Tidio. That $10/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.