Hiver
Tettra
| Feature | Hiver | Tettra |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $8.33/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | small-teams, gmail-users, support-teams, startups | growing-teams, ops-teams, people-teams, customer-success |
| Founded | 2011 | 2016 |
| Shared Inboxes | ✓ | ✗ |
| Email Assignment | ✓ | ✗ |
| Collision Detection | ✓ | ✗ |
| Analytics | ✓ | ✓ |
| Automations | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Ai Answers | ✗ | ✓ |
| Slack Bot | ✗ | ✓ |
| Verification Cycle | ✗ | ✓ |
| Page Suggestions | ✗ | ✓ |
| Categories | ✗ | ✓ |
✓ Hiver Pros
- Works inside Gmail
- Easy adoption
- Shared inboxes
- Good for email teams
✗ Hiver Cons
- Gmail-only
- Limited outside email
- Fewer features than full helpdesks
✓ Tettra Pros
- AI answers questions from your knowledge base
- Slack bot for instant answers
- Content staleness alerts
- Simple editor non-technical teams love
✗ Tettra Cons
- Limited formatting options
- No public-facing documentation
- Smaller feature set than Notion
The Verdict
Hiver is built for small teams and gmail users, with a focus on shared-inboxes and email-assignment. Tettra targets growing teams and ops teams and leads with ai-answers and slack-bot.
On pricing, Tettra is the clear winner for budget-conscious users — starting at $8.33/mo compared to $19/mo for Hiver. That $10.67/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.